Returns & Exchanges
We want you to be completely satisfied with your purchase from Charles Dowding. If you are not happy with your items, we offer a hassle-free return window within 30 days of receipt for most products.
Initiate Your Return
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and instructional inserts are included to qualify for a full refund.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing